Refund policy

Refund & Return Policy

Thank you for choosing VDRA Naturals. We’re committed to delivering natural, effective skincare — and ensuring that you feel confident and satisfied with your purchase. Please review our return and refund policy below.

1. 30-Day Money-Back Guarantee – Turmeric Trio Only

We proudly offer a 30-day money-back guarantee on our Turmeric Trio Bundle. If you’re not seeing visible results within 30 days of consistent use, you may request a full refund.

Eligibility:

  • Applies only to the Turmeric Trio Bundle purchased through our website.

  • Refund request must be submitted within 30 days of delivery.

  • Limited to first-time customers and one refund per customer.

2. How to Request a Refund

To request a return or refund:

  1. Contact us at customersupport@vdranaturals.com with your order number and a brief explanation.

  2. Include any relevant photos or details to help us process your request faster.

  3. We will review your request and respond within 2–3 business days with the next steps.

Note: Customers are responsible for return shipping unless the product was damaged or incorrect.

3. Returns & Exchanges (Non-Guarantee Products)

Due to the nature of skincare products, we do not accept returns on opened or used items.

Returns are only accepted if:

  • Items are unopened, unused, and in original packaging.

  • The return request is made within 14 days of delivery.

  • A valid proof of purchase is provided.

4. What Can’t Be Returned or Refunded

We are unable to offer refunds or exchanges for:

  • Opened, used, or tampered products

  • Promotional items, gift sets, or sale purchases

  • Products purchased from third-party retailers

  • Digital gift cards

5. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us at customersupport@vdranaturals.com as soon as possible. 

Please include:

  • Your order number

  • Clear photos of the issue

  • A brief description

We’ll ensure the issue is resolved quickly with a replacement or refund.

6. Refund Timeline

Once your return or refund is approved:

  • Refunds are issued to your original payment method.

  • Please allow 10-14 business days for the funds to appear in your account.

If your refund has not arrived within that time, we recommend:

  • Checking with your bank or payment provider

  • Contacting us if you still need help: customersupport@vdranaturals.com

7. Policy Updates


VDRA Naturals reserves the right to update or change this policy at any time. Please refer to the latest version on our website for the most up-to-date information.

If you have any questions about this policy or need support with your order, reach out to us at: customersupport@vdranaturals.com

We’re here to help and truly appreciate your trust in VDRA Naturals. 🧡